A fresh approach to
business telecoms
 
 
 

Every Digital Voice office phone system comes with our hosted communications management portal for all your Telecoms, CRM and communications functions.

Our unique in-house developed portal includes:

  • Real-time call data and traffic analysis by extension, staff member, and number
  • Performance management and productivity reports for all your telecoms network and staff across multiple sites and office locations
  • Ability to record and monitor calls and access them through any laptop or PC from any location with internet access
  • Embedded email, fax to email and email to SMS
  • Voice mail, call recording, files to email and SMS
  • Video conferencing between office sites
  • Real-time CRM module to capture, update and share customer information
  • Reports in PDF, Excel, Access, Crystal and many other database and CRM applications

 

Our IP platforms are housed in our Data Centre facilities in Nottingham and Cambridge, built on a fully redundant architecture of failover hardware, multiple upstream providers and full UPS and generator backed power supplies. The system is fully protected behind multiple firewalls and all communications are routed through a Virtual Private Network utilising 128 bit encryption.

Our Cambridge data centre boasts:
  • » Two or more connections to the Internet
  • » Advanced Fire Suppression
  • » 24/7/365 Site Monitoring
  • » Network Operations Centre
  • » Multiple Uninterruptible Power Supplies (UPS)
  • » Backup Generator

Our connectivity is delivered through multiple Network providers, enabling Digital Voice to guarantee redundancy and high availability.