our technology
Our system in built on the highly respected and stable Mitel 3300 ICP Telephony suite. This system has a proven track record and is already deployed throughout some of the largest business organisations in the UK.
Because we are determined to offer the most flexible VOIP system to businesses our platform also incorporates full tele-working and call centre functionality to enable businesses to take full advantage of remote personnel communications and call centre activities.
Our IP platform is housed in our new data centre facility in Nottingham and is built on a fully redundant architecture of failover hardware, multiple upstream providers and full UPS and generator backed power supplies. The system is fully protected behind multiple firewalls and all communications are routed through a Virtual Private Network utilising 128 bit encryption.
The handsets we use are the stylish and function rich 5224 IP.
Mitel 5224 IP Phone
Designed for the enterprise power-user, the new Mitel 5224 IP Phone provides
robust features and functionality needed for today’s progressive enterprise
professional. The 5224 IP Phone is dual mode, dual port with a multi-line display
and provides users fast and easy access to the features and applications enabled
by Mitel IP Communications Platforms (ICPs). The 5224 IP Phone is designed for
users within the enterprise that require an expanded range of programmable features.
It is an ideal phone for teleworkers and ACD agents or supervisors.
Mitel 5224 IP Phone (Dual Mode) provides:
Support for SIP and MiNET Protocols
Handsfree operation (full duplex)
24 programmable multi-function keys with dual-color LED indicators* (for speed
dialing, line appearances, feature access)
Eight function keys: Hold, Superkey, Message, Speaker,Mute, Transfer / Conference,
Redial, Cancel
Three context-sensitive softkeys for intuitive feature access
Two-line, 20-character white, backlit, graphics display, with auto-dimming
Superkey programming for easy access to telephone system features
Peripherals and modules support
Off hook voice announce
On hook dial
Dedicated headset jack
Speed calling
Call hold (Place / Retrieve)
Call transfer
Do Not Disturb
Call Forward
Conference call setup
Voice mail access – large message waiting lamp
Browser-based desktop configuration tool
Direct page / Group page
Last number redial
Automatic Call Distribution (ACD) agent and supervisor support
Customizable center panel
Hearing Aid Compatible handset
Wall mountable
Two-position, 35 degree tilting stand for better viewing angle
Multiple powering options (802.3 af compliant)
Power over Ethernet support for IP Programmable Key Modules (PKMs) and the Line
Interface Modules
XML support for applications development
Mitel IP Programmable Key Modules
An optional Mitel IP Programmable Key Module (12- or 48-button) extends the
capability of the Mitel 5224 IP Phone with additional buttons and LED indicators.
These 12, 48 or 96 additional personal keys can be programmed as feature keys,
speed call keys, direct station select keys, or line appearance keys.
Audio Conferencing
The 5224 IP Phone also provides support for the Mitel industry-leading Mitel
5310 IP Conference Unit. By directly plugging into the headset jack, users can
enjoy high-quality, full display audio conferencing in offices and meeting rooms.
Teleworker enhancement and failover capability in the event of a network failure
Discrete optional Line Interface Module that integrates into the dual mode 5224
IP Phone provides a separate connection to an analog line. This patented module
enhances the Mitel Teleworker Solution, and extends Mitel's resiliency strategy
for IP communications from the core of the network to the desktop!
