Communications Management Centre
Digital Voice Communications Management Centre
With Digital Voice your office phone system comes with our hosted communications management portal for all your Telecoms, CRM and communications functions.
Our unique in-house developed portal includes:
View
real-time call data and traffic analysis by extension, staff member, number- Generate performance managemnt and productivity reports for all your telecoms network and staff across multiple sites and office locations
- Record and monitor calls and access them through any laptop or PC from any location with Internet access
- Embedded email, fax to email and email to SMS
- Voice mail, call recording files to email and SMS
- Video conferencing between office sites
- Real-time CRM module to capture, update and share customer information
- Download reports in PDF, Excel, Access, Crystal and many other database and CRM applications
